Order

Are you looking for a birthday, wedding, christmas present or just want a special memory? All types of portraits and formats offered can be found in the pricelist. If you have any special requests, please send me a message using the contactform. We will then discuss all the details of the order, processing time, payment and ultimately shipping via email. Keep in mind that the waiting list could be very long and plan your comission in advance. If the drawing is needed at a certain point in time, this can of course be discussed.

 

Payment

I offer payment by standard transfer as well as PayPal. In both cases you will receive the exact invoice amount and all transfer details from me as soon as the details of the order have been discussed. When a deposit of 25% of the price has been transferred, the place in the booking list is firmly booked. (The deposit is used to ensure that a date for the order is firmly scheduled for me. For this reason, the deposit is non-refundable should the order not be processed, further work done or similar at short notice. Should it be the case that the order cannot be completed on my part, the amount will be refunded). Only after completion and if the drawing is to the customer’s satisfaction will the remaining amount be transferred.

 

Process

Then it’s time to wait. As soon as your drawing is the next one the list, I will write you an email immediately to inform you about the start of the drawing time. This is also the last time to withdraw from your order. If you decide you don’t want the drawing, the order will be canceled. (The deposit is non-refundable). Otherwise the drawing will be finished within two to three weeks. Small corrections can then be discussed with a photo. Upon request, I will also be happy to send you intermediate Work-in-Progresss Pictures of the drawing during the drawing process. Should there be unexpectedly larger requests for changes, these can be worked on later in consultation with me and, if necessary, in connection with additional costs. After completion and payment of the missing amount  I make it ready for shipping.
 

 

Shipping

Each drawing is individually wrapped in bubble wrap and sent in shipping boxes. It is sent as an insured package from an order value of 100 €, the costs for shipping and packaging depends on where you live. You can contact me for more information.  You will receive the tracking number immediately so that you can easily see when the package will arrive.